SUCCESS STORIES

How We Grew Wavetec Globally

Wavetec, a global provider of queue management and customer experience technology, needed more than local visibility. With customers across multiple countries and continents, its organic strategy had to work across markets and, increasingly, across the AI platforms buyers now use to research technology.
wavetec-case-compressed
34M
Search impressions
Over the last 16 months
424
AI Overview citations
Pages cited by Google AI Overviews
758
Top 3 keywords
Out of 8,300 ranking keywords
#1
Acquisition channel
Organic search leads every channel
About Wavetec

A global CX technology company.

Wavetec builds queue management, customer flow and self-service solutions for banks, retailers, hospitals and government agencies. With a presence across many international markets, it needed an SEO strategy built to perform well beyond a single domestic audience.

IndustryCustomer experience technology
SectorsBanking, retail, healthcare, government
MarketsMultiple countries and continents
ModelB2B
Engagement2+ years
The Need

Win search in many markets at once.

Selling technology across several countries brought a specific set of SEO challenges, all of which had to be solved together.

The goal

Sustainable, compounding organic visibility across markets, not a short-term ranking spike in one region.

  1. Multi-market visibility

    Compete across several international markets at the same time.

    01
  2. Authority at scale

    Topical authority strong enough to earn backlinks and citations at volume.

    02
  3. Ready for search and AI

    Content structured to perform in Google and in AI search tools.

    03
  4. Organic over paid

    Grow qualified traffic without relying on paid search spend.

    04
  5. Credibility in a niche

    Become a recognised authority in a specialised, technical industry.

    05
The Plan

Three levers, two-plus years.

The strategy was built to compound over time, with each lever strengthening the others.

International Technical SEO

A site structure that serves multiple markets clearly, without rankings cannibalising each other between regions.

Authority & Backlinks

Sustained link acquisition to build the domain strength needed to compete globally in a technical B2B space.

AI Search Visibility (GEO)

Content structured to be surfaced and cited by Google AI Overviews, ChatGPT and Gemini.

The Execution

Built to compound, not spike.

01

Technical foundation first

Before scaling content, the groundwork was set so search engines, and later AI crawlers, could access, understand and index Wavetec's growing content footprint.

02

International site architecture

Content was structured to serve each market clearly, avoiding duplicate content and cross-region cannibalisation while keeping one strong, unified domain.

03

Sustained link building over time

Backlink growth wasn't front-loaded. Referring domains grew steadily across the engagement, reflecting genuine long-term authority building rather than a one-off push.

2.9K backlinks · 1.1K referring domains · DR 57
04

Adapting to AI search as it emerged

As AI search tools became relevant, the existing content foundation was refined to earn citations, with clear, extractable answers AI tools could surface directly.

424 AI Overview citations

Wavetec knew their market inside out and were willing to play the long game. Together we built an SEO strategy that compounds year after year, earning visibility across countries and citations in the AI tools their buyers now use.

Results Snapshot

A sustained climb, not a one-off.

Across more than two years, Wavetec's organic performance shows a clear upward trend. Search figures reflect the most recent 16-month Google Search Console period.

Total impressions
34M16 months

Organic search impressions across markets.

Organic keywords
8,300

Including 758 in the Top 3 positions.

Acquisition channel
#1Organic

Ahead of direct traffic and every other channel combined.

Authority profile
57
Domain Rating57
Backlinks2.9K
Referring domains1.1K
AI search citations
424AI Overviews

Plus citations across other AI platforms.

Google AI OverviewsChatGPTGeminiPerplexityCopilot
Overcoming Challenges

What made it hard.

Challenge 01

Competing across multiple markets

Serving customers internationally meant the strategy had to stop the site competing against itself across regions, which took careful structure sustained over years, not months.

Challenge 02

Authority in a technical niche

Queue management isn't a high-volume consumer topic. Genuine authority meant earning links and citations from a smaller, more specialised set of relevant sources.

Challenge 03

Adapting to AI search without starting over

As AI Overviews and chat tools reshaped B2B research, two-plus years of content and authority meant Wavetec could adapt rather than start from zero.

Your turn

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Why OmniSEO

Why brands like Wavetec choose us.

SEO strategies built for ambitious businesses, from local brands to global B2B companies. We focus on what moves the needle: visibility, qualified leads and revenue, with no wasted spend.

01

Results-Driven SEO

Every strategy is built around your commercial goals: organic traffic, rankings and qualified leads, not vanity metrics.

02

Transparent & Data-Driven

Clear monthly reporting, detailed audits and insights that tie SEO work directly to traffic, enquiries and ROI.

03

Built to Scale

From one market to many, our campaigns grow with your business, across Google and AI search.

Grab Your Personalized SEO Plan

How SEO Grows Your Business

We will create a personalized SEO & AI strategy for your business. You’ll get a full website audit, competitor analysis, and an actionable plan to attract more visitors, leads, and customers.

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